24x7 Toll-Free Helpline, WhatsApp Portal, and District-Wise Circle Office Numbers in Kerala
Facing a power outage, transformer failure, line voltage fluctuation, or bill query? KSEB (Kerala State Electricity Board Ltd.) operates a centralized 24x7 emergency helpline system across Kerala. On this page, you'll find the official 24x7 Toll-Free Customer Care numbers, official WhatsApp complaint registration helpline, and direct phone contact numbers for all 14 District Circle Offices in Kerala.
Direct 24/7 call center line for immediate power outage registration across Kerala.
Call 1912 NowSend your 13-digit Consumer Number via WhatsApp to quickly report power failure.
Chat on WhatsAppCentral headquarters control room line for outage escalation & emergency support.
Call Control RoomEvery district in Kerala has a main KSEB Circle Office overseeing electrical divisions and section offices. If your local section line is busy during monsoon or peak outages, call your district Circle Office landline number listed below:
| District Name | KSEB Circle Office Phone Number | Operational Hours | Action / Call Direct |
|---|---|---|---|
| Thiruvananthapuram | 0471-2465048 | 24 Hours (All Days) | 📞 Call Now |
| Kollam | 0474-2740933 | 24 Hours (All Days) | 📞 Call Now |
| Alappuzha | 0477-2266929 | 24 Hours (All Days) | 📞 Call Now |
| Pathanamthitta | 0468-2222337 | 24 Hours (All Days) | 📞 Call Now |
| Kottayam | 0481-2568050 | 24 Hours (All Days) | 📞 Call Now |
| Idukki | 04868-261077 | 24 Hours (All Days) | 📞 Call Now |
| Ernakulam | 0484-2354584 | 24 Hours (All Days) | 📞 Call Now |
| Thrissur | 0487-2382458 | 24 Hours (All Days) | 📞 Call Now |
| Palakkad | 04922-273594 | 24 Hours (All Days) | 📞 Call Now |
| Malappuram | 0483-2734913 | 24 Hours (All Days) | 📞 Call Now |
| Kozhikode | 0495-2765661 | 24 Hours (All Days) | 📞 Call Now |
| Wayanad | 0471-2555544 / 04936-202244 | 24 Hours (All Days) | 📞 Call Now |
| Kannur | 0497-2706850 | 24 Hours (All Days) | 📞 Call Now |
| Kasaragod | 04994-230739 | 24 Hours (All Days) | 📞 Call Now |
KSEB consumers in Kerala can register complaints through 4 official methods:
Dial 1912 from any mobile or landline network in Kerala. Provide your 13-digit Consumer Number (printed on your KSEB bill) to register power failure complaints immediately. An SMS reference ticket number will be sent to your mobile phone.
Send a WhatsApp message containing your 13-digit Consumer Number and area location to 9496001912. The automated chatbot registers your outage ticket and provides real-time status updates.
Visit official portal kseb.in, navigate to the Register Complaint section, enter your consumer details, select complaint type (voltage issue, meter defect, billing discrepancy), and submit online.
For urgent local issues like tree branches falling on lines, broken poles, or transformer sparks, contact your local Electrical Section Office landline printed directly on your electricity bill or call the Circle Office numbers listed above.
The official 24x7 KSEB toll-free customer care number for power outages and electricity complaints across Kerala is 1912. Alternative helpline control room numbers are 0471-2555544 and WhatsApp helpline 9496001912.
Send a message with your 13-digit Consumer Number and complaint description to official KSEB WhatsApp number 9496001912.
You can contact your district Circle Office listed in our directory above or check your physical KSEB bill statement where your local Section Office phone number is printed on the top header.
Use our online KSEB Bill Calculator to calculate your exact bi-monthly or monthly electricity bill with slab rates and subsidies included!